Erie Insurance Network Outage: FAQ
We know many of you have questions—here are answers.
Since the recent Erie Insurance network security incident, we’ve been staying closely updated on developments so we can keep our clients informed. Your coverage and security remain a top priority.
If you missed our earlier update, you can read it here.
Now, we’ve pulled together a Consumer FAQ to answer some of the most common questions we’ve been getting:
Is my policy still active?
Yes. Your coverage remains fully active and intact. You will not lose coverage or face penalties while this outage is ongoing.
Are automatic payments (EFT) still being processed?
For Property & Casualty (P&C) Policies (Home, Auto, Business, etc.):
Automatic withdrawals (EFT) are currently NOT being processed during the outage. Your policy will not be cancelled for non-payment during this time.
For Erie Family Life Policies:
EFT payments for Life policies ARE still being processed as usual.
I mailed a check—will it be processed?
If you’ve mailed a check to Erie for your premium, it will be deposited but may not immediately show as applied to your policy. Rest assured: your policy remains active and will not lapse because of this delay.
Can I make a payment in person?
Yes—with the following details:
Checks: Accepted in-person at our agency and mailed to Erie. Please include your policy number on the check.
Cash: We are unable to accept cash for mailing. Our agency is set up with EriePay (Agent Sweep), we can securely accept cash payments now and then process when systems are restored.
Will I still receive policy documents and ID cards?
Auto ID Cards: Erie is currently unable to send physical or digital ID cards. However, coverage verification can be provided verbally and by temporary ID cards to auto dealerships if needed.
If you need assistance with proof of insurance, contact us—we’ll help however we can.
How do I file a new claim during the outage?
Claims are still being accepted, call us first but if you’re looking to speak with Erie directly:
First Notice of Loss (FNOL) Line: Call 1-800-367-3743
Open 7 days a week | 8:00 AM to 11:00 PM EST.
Please note:
Claim numbers are not being generated at this time. Use your policy number when referencing a claim.
Our team can also help initiate a loss report by conferencing in Erie’s FNOL team with you.
Is Erie processing claims on existing files?
Yes—Claims teams are working on existing claims and notes will be updated once systems are restored.
Could my personal data have been compromised?
The investigation is still ongoing. Erie Insurance’s cybersecurity experts and law enforcement are working diligently. If there are any impacts to personal data, updates will be shared.
You can find updates here:
erieinsurance.com/support-center/notice
What should I watch for during this time?
Please be aware that scam emails or phone calls may attempt to take advantage of this situation.
Do not click on suspicious links.
Do not provide your personal information to unknown callers or emails.
If in doubt—call us directly at Ellen Fenton & Company Insurance: 716-699-2044 (Ellicottville) | 716-676-4191 (Franklinville).
Stay tuned — we will continue to update this post and our social channels as more information becomes available.
Thank you for your trust and patience during this time. As always, if you have questions or need help, please contact us directly.