We’re Still Here — And So Is Your Insurance Coverage.

Erie Insurance is experiencing a significant system outage.

But your policies are secure — and so are we. Ellen Fenton & Company Insurance is here to help you navigate next steps.

Outage Update 6/23/2025: No further developments at this time.

A network outage impacting ERIE systems continues. All available resources are working to restore access as soon as possible. Online Account and Customer Care are not yet operational. We will continue to provide status updates as information becomes available.

  • Your Coverage – Still active, no lapse.

  • Auto Payments (P&C) – Paused for now.

  • Online Access – Temporarily unavailable.

  • Policy Documents – Can’t be accessed digitally.

  • Claims – Must be called in directly.

  • Rental Help – Enterprise is available to assist.

Note: Electronic Funds Transfers (EFTs) for P&C policies will NOT be withdrawn during this time.

What’s Affected?

Here’s What You Need to Know Right Now⬇️

Insurance Payments:

Need to Make a Payment? We’ve Got Options.

✅ Mail a check to Erie Insurance with your policy number noted.

🚫 Do not mail cash.

✅ If you’ve previously set up EriePay (Agent Sweep), we can accept cash or checks and submit them once systems are restored.

🔁 Automatic withdrawals (EFT) are not being processed for Property & Casualty at this time.

Call our offices to inquire more!

Franklinville: 716-676-4191

Ellicottville: 716-699-2044

Text Only Line: 716-309-5029

Need to File a Claim?

Call us or Erie’s FNOL (First Notice of Loss) Line: 800-367-3743

  • Have your Insurance Policy Number Ready (No claim number will be issued yet)

  • For rentals, call Enterprise’s Erie Line: 844-959-1538

Your Security is Our Priority

If you receive emails or calls asking for personal or account information, do not engage unless it’s directly from a verified Erie or Ellen Fenton & Company Insurance Agent. We will never ask for sensitive information over email or text.