You Asked, We Answered: Top Personal Insurance Questions (That You’ve Probably Wondered, Too)

When it comes to personal insurance, we’ve heard it all. From the “Wait—do I really need that?” to the “Why is my rate changing?” questions, we believe no question is too small or too obvious. In fact, we love when clients ask—because it means they’re invested in understanding and protecting what matters most.

Below are some of the most frequently asked (and honestly, most important) questions we get at Ellen Fenton & Company.

Homeowners Insurance: What’s Actually Covered?

Most people think of fire, theft, or storm damage—but did you know standard policies typically don’t include flood coverage? Or that some policies may have limits on high-value items like jewelry or collectibles?

Quick Tip: If you’ve made any major purchases or upgrades to your home, it might be time for a policy check-up.

Why Did My Auto Insurance Rate Go Up… Even Without a Ticket or Claim?

We get this one a lot. The truth is, rates can shift based on factors outside of your control—like regional repair costs, accident trends, and inflation.

Our Advice: Let us review your policy annually. We’ll make sure it still fits your needs and your budget.

What’s the Difference Between “Replacement Cost” and “Actual Cash Value”?

It might sound like industry jargon, but this one matters.

• Replacement Cost: Pays to replace your damaged items with new ones, regardless of depreciation.

• Actual Cash Value: Accounts for depreciation—so you get reimbursed for what the item is currently worth.

We usually recommend Replacement Cost for most personal property policies—it offers more comprehensive protection.

Do I Really Need an Umbrella Policy?

If you have assets worth protecting—home, savings, future income—the answer is likely yes. Umbrella coverage adds an extra layer of liability protection above your auto and home limits. One lawsuit could cost more than your base policies cover.

Think of it as peace of mind for the “what ifs.”

Should I Schedule My Jewelry Separately?

If your engagement ring or heirloom pieces are valuable, yes. Standard policies typically limit payouts on jewelry loss or theft.

Bonus: Scheduling items can often include coverage for mysterious disappearance, which isn’t always covered otherwise.

What Happens If I Renovate My Home?

Great question—and one you should tell us before the contractor shows up. Renovations can impact your home’s value and your risk profile. Failing to update your policy could leave you underinsured in a claim.

What’s the First Step in a Claim?

Call us. Seriously. We’ll walk you through the entire process—because when things go sideways, having someone you trust makes all the difference.

Still Have Questions?

We’re always just a call or message away. Insurance shouldn’t be confusing—it should be a tool that helps you sleep better at night. Let’s make sure your policy is working for you.

Need a fresh set of eyes on your current coverage? Let’s schedule a no-pressure review—because informed clients are confident clients.